Return & Refund Policy

Because our products are custom printed specifically for each customer, we do not accept returns or exchanges on custom products once production has begun.

Cancellations

Orders may be canceled for a full refund before proof approval and production begins. Once an order has entered production, it cannot be canceled or refunded.

Proof Approval

Customers are responsible for carefully reviewing and approving their digital proof before production. This includes spelling, artwork, layout, dimensions, and other design details.

Printworx is not responsible for errors contained in customer-supplied or customer-approved artwork.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains a printing or production error caused by Printworx, please contact us within 7 days of delivery.

Please provide your order number, a description of the issue, and photos showing the problem.

Once reviewed, qualifying orders will be reprinted or replaced at no additional cost. When a replacement is not appropriate, we may issue a refund.

Color & Production Variations

Colors displayed on computer and mobile screens may vary from the finished printed product. Minor variations in color, finishing, placement, and final dimensions that are normal within the printing process are not considered defects.

Shipping Issues

Please verify your shipping address before submitting your order. Printworx is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

If your shipment arrives damaged, please contact us as soon as possible so we can assist with the issue.

Questions or Problems

We want you to be happy with your order. If you experience a problem, please contact Printworx through the contact information provided on our website and we'll work with you to resolve it.